StellarTech Recharge - Privacy Policy

Effective Date: October 26, 2023

Welcome to the StellarTech Recharge Privacy Policy. At StellarTech Recharge, located in the heart of Toronto, Ontario, at 123 Tech Avenue, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services, including mobile recharge, utility bill payments, and digital gift card purchases. This policy is governed by the laws applicable in the Province of Ontario and the federal laws of Canada.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, billing address, and payment information (credit card details, etc.) when you register for an account or make a transaction.
• Transaction Information: We collect details about your recharges, bill payments, and gift card purchases, including the amount, date, and recipient.
• Device Information: We collect information about the device you use to access our services, such as device type, operating system, IP address, and browser type.
• Usage Information: We track how you use our services, including the pages you visit, the features you use, and the time you spend on our platform.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. See our Cookies Policy for more details.

2. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To process your recharges, bill payments, and gift card purchases.
• Account Management: To create and manage your account, including sending you important notifications and updates.
• Customer Support: To respond to your inquiries and provide assistance.
• Personalization: To personalize your experience and recommend relevant services and offers.
• Marketing: To send you promotional emails and newsletters about our services and special offers (you can opt-out at any time).
• Improving Services: To analyze usage patterns and improve the functionality and user experience of our platform.
• Security: To detect and prevent fraud and other illegal activities.
• Legal Compliance: To comply with legal obligations and regulations.

3. Sharing Your Information

We may share your information with the following parties:

• Service Providers: We share information with third-party service providers who help us process payments, send emails, and provide customer support. These providers are contractually obligated to protect your information.
• Business Partners: We may share information with our business partners to offer you co-branded services or promotions.
• Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
• Affiliates: We may share information within our corporate family to provide and improve our services.
• With Your Consent: We may share information with other parties with your explicit consent.

4. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use industry-standard encryption to protect your sensitive information during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We train our employees on data security best practices.

Despite our best efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information.
• Deletion: You have the right to request the deletion of your personal information.
• Objection: You have the right to object to the processing of your personal information.
• Restriction: You have the right to restrict the processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer at dpo@stellartechrecharge.com or write to us at StellarTech Recharge, Data Protection Officer, 123 Tech Avenue, Toronto, ON M5G 1Z7, Canada.

7. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and update the effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

StellarTech Recharge
123 Tech Avenue
Toronto, ON M5G 1Z7
Canada
Email: privacy@stellartechrecharge.com
Phone: 416-555-0101

Thank you for trusting StellarTech Recharge with your personal information. We are committed to protecting your privacy and providing you with a secure and convenient experience.